Answers
Frequently asked questions
Licensing, GAMSTOP, verification, withdrawals and how our scores are put together — the ten questions British readers send us most often.
Is BritRoller a casino?
No. BritRoller is an independent review publication for British adults. We do not accept deposits, hold balances or offer any real-money product. When you follow a link from here you leave our website and continue on the operator’s own UK-licensed website, under their terms.
How do I check a brand really holds a UK licence?
Every review on this website links straight to the operator’s entry on the UK Gambling Commission public register, with the account number printed next to it. Open the link, confirm the domain you are about to use appears in the listed domain names, and check the licence status reads active. If a brand cannot be found on that register, it is not licensed for British customers.
What is GAMSTOP and should I use it?
GAMSTOP is the free national self-exclusion scheme for Great Britain. One registration blocks your access to every operator licensed for the British market, for six months, one year or five years. Every brand we cover is registered with GAMSTOP. If gambling has stopped being a choice you make freely, GAMSTOP is the single most effective step available to you.
Why do I have to send identity documents?
UK licence conditions require operators to confirm your name, address and date of birth before you gamble, and to complete those checks before a withdrawal is released. It is not a delaying tactic. Uploading a passport or driving licence and a recent utility bill during registration, rather than at withdrawal, is the quickest way through.
Can I deposit with a credit card in the UK?
No. Credit card deposits for gambling have been prohibited in Great Britain since April 2020. Debit cards, Apple Pay, PayPal, Trustly and bank transfer are the normal routes. Any brand offering a credit card route to a British customer is breaking the rules and should be avoided.
How long should a withdrawal take?
Once verification is complete, a debit card payout usually settles within 24 to 72 hours, and often faster. We time our own withdrawals for every review and publish the real figures rather than the marketing figures. If a payout drifts beyond the stated window without explanation, raise it in writing with support and then with the operator’s alternative dispute resolution provider.
How does BritRoller make money?
Some outbound links to operators are commercial. If you open an account through one, the operator may pay us a fee. That fee never changes your terms, your odds or your price, and it does not buy a better score. Our full explanation is on the Advertising Disclosure page.
How are your scores calculated?
Five weighted pillars: sign-up and verification, withdrawal speed, mobile experience, support responsiveness, and safer gambling tooling. Each is scored out of five from a real UK account that we fund, use and withdraw from. Scores are re-checked at least twice a year and after any major change to an operator’s cashier or licence status.
Who can use this website?
Adults aged 18 or over who are physically located in the United Kingdom. We do not knowingly serve anyone under 18, and we ask parents and guardians to use filtering software if children share the device.
Where can I get help if gambling is causing harm?
BeGambleAware runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GamCare offers live chat and structured support. Gamblers Anonymous runs peer meetings across the UK. Links to all three, plus GAMSTOP, sit in the footer of every page on this website.
Still stuck?
Send it to the editorial desk through the contact form and we will answer by email — and add it here if other readers would benefit.